Effective September 14, 2026
Both defective and non-defective products may be returned, and exchanges are available. All returns must concern merchandise sold as new.
What qualifies
Begin the request no later than 30 days after the item was delivered. A preference change, change of mind, or mistaken product or option can qualify when the merchandise is new, unused, and preserved in original condition with packaging, tags, and supplied accessories. Damage, faults, missing pieces, an incorrect shipment, or a material listing mismatch may also be submitted.
Approval comes before mailing
Send the order reference, checkout email, and reason to brendoesposto@gmail.com. A damaged, defective, wrong, or incomplete order should include photos or video of the item and its packaging. Do not send a parcel before authorization. Once approved, we provide the confirmed return destination and the steps to follow.
Return shipping and replacement
The return method is mail. Each package contains a free prepaid return label for an eligible approved return. Ask us for assistance if that enclosed label is unavailable. No restocking fee is imposed. An exchange can be fulfilled only when the requested stock is available.
Original-method refund
We initiate and process an approved refund back through the original payment method within 10 days. The financial institution may take longer to reflect it. Any mandatory consumer protection remains unaffected.